Leadership and That sure is a lot of Exclamation Points!!!!!!!!!!!!!!

 

I snapped this picture at a national chain pharmacy sometime during the last year.  I can't tell you which one, but it rhymes with "Fall Spleens." 

It was taped to the top of a Rubbermaid cart with wheels.  I forgot I had this photo on my phone until recently.  Everytime I see it, it makes me laugh.  But I also wonder...

What kind of message does this send to its employees?

Manager: "Go stock the Gatorade aisle and the camera aisle!"

Employee: "Sure - can I use the cart?"

Manager: "Are you out of your mind?  Where do you think you are?  Cart usage is a privilege, not a right?"

Employee:  "But without the cart, I may have to make 15 trips back and forth from the stockroom."

Manager: "So what?  That's your problem.  You see, a few months ago, someone used the cart and did not empty and clean it after they used it.  Therefore, I must punish all the employees instead of dealing with the one person who was in error".

Employee:  "So you subscribe to the notion that you should shoot all of the dogs just because one has rabies?"

Manager:  "Absolutely.  Brilliant thinking!"

Employee (under breath): "You are an idiot" (or something similar)

When it comes to your employees, I totally agree that some things are privileges and some are rights.  For example...

A harassment-free workplace...        RIGHT

Leave early on Wednesday...           PRIVILEGE

Open and honest feedback...            RIGHT

Casual Friday...                                   PRIVILEGE

Use of a cart to carry supplies...        RIGHT!  (in my opinion)

True leaders give their employees the tools and resources they need to do their jobs.  If an employee takes advantage of them, the leader needs to get with that employee and solve the issue.

Don't punish all for the mistakes of a few.

Good night Mrs. Hale, wherever you are, and thanks...

 

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