Leadership and Senior Management

                                                             

I spent some time yesterday at the University of Alabama, where I was invited to speak on employee engagement.  Keeping your employees engaged has always been an important leadership issue, and engagement topics seem to rise higher to the surface in our current economic state. 

According to The New Towers Perrin Global Workforce Study of over 90,000 employees worldwide, 38% of all employees are either feeling disengaged or disenchanted. This number is not surprising, as the Gallup and Blessing White polls have shown the same data. However, from culture to culture and country to country, the study found that one key driver clearly stood out among the many… 
 
“Senior Management is sincerely interested in employee well-being”
 
This is the top engagement driver globally, and it is also listed in the top ten in multiple countries including Canada, France, Germany and the United States. In short, this is the most pressing topic that needs to be addressed to increase employee engagement. 

I know this seems like common sense. But, if senior management involvement is such a “common sense” approach to employee engagement, why did only 38% of employees worldwide respond in the affirmative to the above statement?

If you are in senior management, be aware that one of the easiest things to do to improve motivation and engagement is to show interest. At yesterday’s event, I asked the participants how they thought this key driver could be enhanced in their area. One woman shouted out “Learn our names!” And then the funniest thing happened – the other 99 participants chuckled, shouted “Amen” or clapped. 
 
Is it possible? Is it truly possible that in 2009, with all this leadership training at their fingertips, that some executive leaders still think it’s OK to not know the names of their direct team reports?
 
If you are a senior manager, or any level manager, here is what you can work on…
 
  Get to know your direct reports. Not just their names (though that is a good starting point), but also their likes, dislikes, recognition preferences, names of family members, etc. It may seem like a lot of work, but the rewards can pay immediate dividends.
 
  Offer a good balance of tasks vs. relationships. Yes, the tasks and duties of work are important, but so are your employees
 
  Manage by Walking Around (MBWA) – most senior executives are busy in meetings and strategic planning. If you really want the respect of your direct reports, budget 15-30 minutes a week to walk your areas, get to know your employees, and share your experiences with them

 Try and show interest in your employee’s well-being, and share your results with me! I am confident your employees will appreciate the effort, and in turn be more engaged in what they do.
 
Pete

 

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